I agree with Gloopy's post.

I don't have the two letters in front of me, but I thought he spoke about the direction in which we need to go.

Some view the letters through templates so tight, that only their own letters with MD's signature would satisfy them. And let's face it, any one pilot's expectation has the weight of one out of all of us. The group's expectations are a composite, and probably not summarized in buzzwords.

I do suspect the group in general wants much more to show for, in light of our contributions and past sacrifices.