Originally Posted by Alan Shore

Having used FlightLine for years, I decided to give Pro-Diem a shot. I was less than impressed with what I heard on the phone. They are apparently in quite a growing phase, as there was no one to answer the phone. I left a message, and my call was returned some 15 minutes later by a trainee who could not answer the most basic questions about the service. No manager was available, so I asked for another call back.

A bit later, a manager called to apologize and take my order. She was adequately professional and walked me through the data download process, but had to turn me over to yet another person to answer my specific questions about the service. The third rep didn't know much more than the manager, but was able to answer a few basic questions.

Oh well, what's $59 these days? I went ahead and signed up. I can only hope that the report itself is put together by someone other than those three.