Originally Posted by
EXPAT1
...This is what DHL has been doing for decades. Outsource all of the flying to whatever is cheapest. The market is rapidly changing to where this type of business model makes more sense. Charter aircraft only when needed and outsource to cheaper forms of transportation to the maximum extent possible ie trains, blimps, belly freight, USPS, whatever can move freight for a profit. The overnight delivery has shrank to a very small part of the business model.
DHL delivery & customer service in the USA is simply terrible -- just horrendous.
It may be cheap, but it is not a good value in any manner
Fedex Express goal has never been to be the low cost provider, rather it's to provide best value thru true product differentiation