Hilltopper,

There is the answer. James has the best written synopsis of the operation I have seen. I observed the exact same conditions several decades ago. Apparently nothing has changed. Stupidity (or greed) abounds at the higher management levels when it comes to the idea of running an airline that moves people, bags, and freight in a manner that is agreeable to all.

To management, the airline will be a better place when they can get rid of those pesky employees. Moving passenger and their stuff is an annoyance that must be barely tolerated and accommodated.

You are right. It is an embarrassment because it is preventable or at least should be managed better than it has been.