Two things.... It wasn't FAR117, because the TSA agent said "Merry Xmas", so that was pre FAR117, PBS, and CCS. It was just our normal level of stinking. If it was a fuel stop in SEA that caused the initial delay, it was probably thanks to the genius beancounter who decided a 737 should do a 757's job. As others have said, don't let it bother you. The blogger claims he understands the industry, but... he then says that flights should never be oversold - no other industry does it. Well, that's lovely, but 1) that's life in a business airline where it's ROUTINE that many folks who booked a flight don't show up. Even if it WASNT oversold, and just sold out, he would have been on standby. What is the alternative, UNDERSELLING the seats to keep some open or delays? Whose gonna pay for that? Bump a passenger on the later flight? Can you imagine the cow this blogger would have had if he had been removed from his flight so that another passenger could have his seat due to an earlier delay? Oh, and I've twice showed up for a rental car and not had any inventory because they oversold their cars. I didn't blog about it. 2) EVERY airline has these meltdowns. Every. Single. One. I just got reemed by a relative because her friends mother got left in DTW by the all-mighty Delta for 2 days with no options. Vowed never to fly DAL again and tell everyone she knows about it. Same with my Sister and USAirways. Granted we have more than most, but it's going to happen everywhere. Fear not. It won't get better =)