I was given a reserve assignment the other day in the middle of the snow coming down. I accepted it not knowing how bad the roads already were, and also I didn't expect the people of ATL to go into panic mode so quickly (stupid me). Long story short, my 20 minute commute turned into over 2 hours. Luckily I made it. While sitting in the mess, I contacted scheduling and sat on hold since I had nothing else to do. Once I finally got through, they were completely understanding and simply wanted to know if I'd be able to make departure time. No pressure from them at all, and they just said get here when you can.

Here's where I was really impressed. Lou B. in the CPO called me and asked if my FO could have my phone # so we could coordinate with each other. He was insistent that I be safe and take my time getting to the airport. Never did I feel pressured or rushed and was impressed with the whole situation.

While this isn't really a big deal in the grand scheme of things, I just want to put it out there. Crew scheduling and the company might seem incompetent and uncaring a lot of times, but here's a situation where some humanity poked its head out. Such a small amount of rational and understanding went a long way with me. Hopefully there are a lot more and better stories out there than mine.