That's exactly what needs to happen. You should always do the right thing and try and call. But...Flt Ops really needs to get some new resources (software and means to communicate). They were pursuing Apache (the HP re-write of DBMS) but dropped it (I can't imagine buying anything from HP--5 CEO's in 2 years) and now they're back to square 1. Until SD gets enough ammo to show RA how this affects the ops, we're stuck with lousy comm and software that is seriously lacking. Personally...I try and do the right thing and then I give up and do what I personally think is reasonable. During the ATL SnowJam, one of my SLC buddies calls up and practically having a meltdown at the inability to contact Delta. I asked how long and how many times he'd tried. 5 hours, 9 times and on hold for over 45 min. I told him to hang up, grab a cab and look for an InterContinental hotel. Not his problem. They'll call when they need him...there's no pilot lounge and it doesn't seem reasonable to sit for that long. Then he was upset he was going to have to pay....Just be reasonable, they'll reimburse. They'll be po'd but if SD has tangible evidence to show the problem...they'll throw $$ at it pronto.