Originally Posted by
aileronjam
With certain fleets you literally cannot even talk to a person in payroll. The recording says to file a pay claim and that's the only method of addressing discrepancies. I was shorted 22 hours on my Jan 15 check (yes, 22 hours) and I wanted to discuss the issue with a person in payroll before I claimed anything because I initially didn't even know what to claim... no can do. Out of the 3 CPs in my base, one of them took the time to look into it and helped facilitate a resolution. I did have to file a pay claim and it was resolved relatively quickly.
It's asinine that we are unable to speak to a person in payroll about pay issues. It's also very disappointing that our payroll is either so inept or so corrupt that these huge mistakes are constantly being made.
It's almost like working at Mesa.
I'm on the 737 in EWR and the payroll guy I always talk to is named Scotty. If he doesn't pick the phone up by 3rd ring, he has always called me back within 30 minutes. He has always been very helpful and he usually fixes things on the spot. I saved his direct dial number.
I also had Deby Murray from Mesa on speed dial. She was awesome at getting me my money.