Originally Posted by
Justdoinmyjob
Actually, Delta has re-learned it. One of C.E. Woolman's basic tenets was, "Take care of your employees, and they will take care of your customers." There was a reason the "Delta Family" existed and even bought the company a 767. However, Ron Allen destroyed it during 7.5 and the Mullins just urinated all over the corpse.
RA has brought a little bit of that back, which is impressive considering how far gone it was. There's a long way to go and its still up in the air as to how far they want to take it in restoring that culture, for lack of a better airline buzzword.
Its gone from trust to distrust back to trust but verify.