FYI. Was down in the lounge the other day when Richard came through. I was at a computer and he walked up an introduced himself and started chatting. We talked about the current IROP and the one before. He used a colloquialism to describe that first one that is a phrase most of us on here might use......pretty funny. I won't repeat on a public forum just in case it's bad form.
He went on to say that DBMS is totally antiquated and wants it re-done.
That we should be getting and acknowledging re-routes during situations like that right on an-easy to use app on our phone with just a couple of clicks.
I didn't get into any big issues as he was trying to talk to as many folks as he could and I didn't want to hold him up.
Whatever reservations people have about him, guy knows airlines, and that is good for a change......*cough* Leo *cough*.....