Originally Posted by
PurpleToolBox
WOW. I just watched the hearing with the "technical panel" in reference to dispatchers, dispatch software (LIDO), and ACARs system for UPS. The dispatch process really received a harsh review of procedures.
The was an issue regarding an FAR (don't remember which) that require the dispatchers to notify the flight crew of any information that is deemed critical or necessary for flight operations. One of the UPS reps was asked if he were aware of this, he said "yes."
121.601. Every dispatcher should know this one. It's day one class material. The problem is that you (the dispatcher) have been instructed that XYZ happens in the automation. Then you learn sometime later... well, no it doesn't. Or, you're never told
Originally Posted by
PurpleToolBox
In 2011, UPS asked LIDO to leave out remarks on METARs inserted by human observations which are included at the end of automated METAR observations. Those remarks were pulled from the flight releases and ACARs ATIS requests. No NOTAM or Read File was given to alert the crews that this was done.
Believe it or not, no one told you dispatchers either. They have access to alternate weather sources. Again, the assumption was the crews have the same info. This change was due to an apparent problem LIDO has in ingesting the remarks. LIDO is based on ICAO rules, the rmk sections is non-ICAO standards. LIDO can't handle that without paying more.
Originally Posted by
PurpleToolBox
One person testified that according to the FOM, pilots are supposed to use ATIS in order to get the current weather (he did not elaborate if he meant ACARs ATIS or actually listening to the ATIS to hear if there were any pertinent remarks). I assume he meant listening to ATIS. But in further testimony, someone testified that the information was not on ATIS.
Nobody could speak to how or when LIDO charts or the LIDO flight planning software were certified.
Digital or via broadcast the ATIS are (or should be) the same information. Again, most ATIS broadcast drop the remarks. Why?? Ask your friendly FAA person.
UPS does not use LIDO charts. The LIDO flight planning software was certified by the FAA, or it would not be in use. Some one certified it, and Op SPEC approved it. PM me if you want an user opinion.
Originally Posted by
PurpleToolBox
The dispatcher dispatched the flight to Birmingham using the RNAV18 approach because the dispatcher saw the NOTAM about the LOC18 approach NA at night note. The dispatcher didn't notify the crew about the LOC18 NA at night because he felt, according to Jeff Chestnut, that he would be "talking down to the crew." However, during a line of questioning about what type of information would be useful to notify the crew, the UPS rep thought having a single runway with only a single applicable approach with a forecast ceiling of OVC004 would not be information required to be given to the crew.
Again (and I didn't get to watch the entire webcast), form a dispatcher perspective, we assume (I hate that word) the crew can read and interpret a Jepp Chart and that they can also read an interpret the NOTAMS in the flight briefing packet. The NOTAMs provided to the crew indicated that RWY 6/24 would be closed at estimated arrival time. However, reading the CVR transcript, I get the impression that it was a surprise. I'm surprised how often I've gotten calls asking about a NOTAM after the flight has departed. And more than I want to say, the excuse is "Do you know how many pages this packet is?". Yes... I do. Because I've gone through (potentially) 25 flights worth of NOTAMS. And not laid out in the much neater format given to the crews. Ours are scattered, random, and duplicated (organizing them for the dispatchers would incur extra cost). Somewhere between 10 taxiway closure NOTAMS (which have been filtered out of the crew packet) is something really important (for example... AD closed. It has happened).
So, as a crew member, you see something that concerns you, call me. We'll talk through it and work out a plan. Otherwise, I have to work on the premise that you have read and understand the information provided and agree the flight can be operated safe and legally as planned. The dispatching to an airport with ceiling below DA is almost a daily occurrence. Hell, even dispatching to another airport when your "destination" is below mins is "normal" and accepted. For example, you want the plane n KSAN, but forecast is below mins, so you dispatch to KONT via a routing over KSAN.... in case the METAR is above mins. There have been ASAPs filed over this procedure, and the FAA essentially washed their hands of it and said if that's what you wanna do.. then OK.
In the end, from our perspective, the crews are expected to shoot an approach to mins (given they have required vis at the FAF) and break off if unable to see visual cues to continue. The culture of "get there-itus" is highly prevalent, on everyone's part. The company wants the boxes there. The crew wants to get where they want to be, and a diversion almost always means a duty day extension and the questioning. The dispatchers want everything to run smooth... diversion is extra workload and will lead to "why?"! Given the alternative of CFIT... I'll take a "why?" interrogation any day.
Originally Posted by
PurpleToolBox
Also, they were questioned about what issues or if there was a process about how dispatchers would consider or determine to delay a flight. The UPS rep said that there was no official process that it is generally up to the dispatcher to determine if he/she should delay the flight. However, he pointed out that they were given enough fuel for an alternate into Atlanta which could be used to hold, loiter, or divert.
In this specific case, the airplane was tankered. The had fuel to hold for hours. Personally, I have delayed flights. If there's sufficient cause (airport closed or you need the ILS to have a chance or the tower opens later and we need CAT 2/3). I want to emphasize this... warranted delays are rarely questioned, and when they are it's an easy explanation and done. None, and I mean NONE, of your dispatchers have an issue taking the stand against business needs (thanks to the TWU).
Originally Posted by
PurpleToolBox
There were detailed questions about if the OVC006v010 was controlling for the approach. Another person said the 10Sm visibility was sufficient and legal to conduct the approach and that dispatchers know that the pilots will go around if they don't break out.
For destination minima, the visibility is controlling. 10SM and VV001 is a legal CAT 1 approach for example. If you get to 200AGL and and can't see the appropriate visual cues, the expectation is to execute the missed approach. We work under the premiss that a missed approach is a standard maneuver that crews are trained and proficient at performing.
Originally Posted by
PurpleToolBox
The panel was also asked about FedEx and if UPS had a real time risk management alert system or monitoring system. A FedEx jet was behind the UPS jet but elected to delay for the opening of the main runway. They were asked how you relay something of that nature (runway opening) to the crew. The UPS rep said that it would be relayed via a NOTAM, said that he thought it was up to the comfort level of the crew if they should delay. He also said that UPS has no real time risk monitoring system. He was asked about "FedEx has a note that says Runway 18 is a CFIT Moderate runway. What does that mean to you?" He fumbled and mumbled and when asked if UPS had some type of rating or scale he responded with "the dispatcher does."
Again, the crew was informed via NOTAMs in the briefing package of the closure time for 6/24. If they were unclear of the closure times they should have called in before departure. As far as the FedEx crew, I do not know if they were 727 or 757 at that point. Also, I'm not aware if the FedEx crews are approved for RNAV(GPS) approached ( our 757's are not). Assuming FedEx used the same Jepps that indicated the LOC RWY 18 was NA for Night, I can see how they would not be able to take the LOC (or GPS) approach and would need to wait for 6/24 to open. I'm actually kind of curious to how they were dispatched to an airport (assuming they were non RNAV(GPS) capable) without an approach... hrrrm.
From my olden days as a Fedx ramp agent, I saw a lot of releases. And eventually, learned to read them. KBHM at one time was a FAA Special airport (for CFIT and terrain issues if I recall correctly) and was removed for the list. Prior to the removal from the FAA list, there was a note to crews to review the Jepp briefing pages. Since the removal, the note has been removed.
I did find the questioning ref the "risk management alert system" interesting. No air carrier I've worked for ha implemented a system like that. It was again, up to the dispatcher and captain. Both had to be in agreement. Personally, I have a "mom" scale.... would I be comfortable putting my mother on the flight as I have it planned. If the answer is no, the something must be changed. As a non-FedEx dispatcher, I have no idea what a note on a FedEx release means. A "moderate CFIT" means what?? Is there an "extreme CFIT"? Does that note require a special procedure as delineated in a manual?? Seems like a pointless question.
Originally Posted by
PurpleToolBox
I just thought the entire line of questioning was interesting and eye opening for both dispatchers and pilots. I guess my point is, it seems they were legal, but were they safe? I'm not condemning the crew. I just think the system failed them, on many levels and this is just one ... contrary to a post provided by someone else earlier in this thread. I'm not posting this to ruffle feathers or to start a purple versus brown or anything else type of fight. I just hope we as professionals can solve these challenges so that this never ever happens again. We owe it to ourselves, our families, and our customers might they be passengers or shippers.
I completely concur with eye opening concept of the questioning. Possibly for different reasons than a pilot does. It's more a lesson in caution to your dispatchers, IMHO. Yes, we don't suffer the loss of life. But suddenly we are being questioned to the effect of "why did you kill your crew/passengers/people on the ground". It's very accusational (not a real word), IMHO
If given the same set of information, I can't say I would have done anything different from a dispatcher point of view. Was the flight released legally?? Yes. Was it released safely?? Yes.
i have never considered an approach to mins and the possible missed procedure to be an unsafe situation. That's my opinion.
I would also like to state, as above, I'm not trying to ruffle feathers or place blame. But there's a difference or perspective from where we are to where the crews are. That's why we get the opportunity to go fly and observe. Unfortunately, there is not a reciprocal requirement for pilots. I feel it would be beneficial for both groups. I have always looked on cockpit rides as a learning experience, whether required or just hitching a ride. Unfortunately, the rules we work under are written in blood, and I'm hopeful that positive change will come form this investigation. I know we have room for improvement in processes and equipment.
Originally Posted by
J Dawg
We just got a bulletin 3 days ago stating the remarks section of METARS will be added to ACARS ATIS messages. Amazing timing, this bulletin - a day or before this hearing..
Amazing coincidence huh? It's actually added to the ACARS METARS. The ATIS comes from the airports (that have digital ATIS). I'll keep my opinions to myself on the issue except for this it was not well received and there's lots of space for us (the dispatch group) to be hanged.