The article was written primarily for UPS pilots, and has as much (if not more) to do with the corporate culture at Brown. All other UPS employee groups are institutionally taught to resent, mis-trust and envy the pilot group. Classic divide and conquer (a union busting technique), but these hillbillies (UPS senior management) still believe you haven't paid your dues unless you started working the sort as a teenager and they HATE to hire outside the inbred system that they all came up through unless they have to; for example anything that requires anything above a GED from Kentucky. Also, they try to set flight crews up to be anything that could be construed as disrespectful to ground support types so they can slap them with charges of whatever -ism they can trump up. It emboldens and reinforces the resentment of flight crews, divides and conquers unity and makes crews think twice about rocking the boat. The author's point in my mind was to make the "screamers" among us count to ten (in Roman numerals) and then kill them with kindness, thereby taking away one of the union busting weapons in management's arsenal, all the while protecting captain's authority and getting the gas we need. I think it's a cheap shot casing on the author not knowing the context and the audience he was writing for.