My source was good friend and a senior sim cka. Things are very very bad here. God help us when we have irops....it's very common to be left in hotel for days with no contact from cs after a schd change. I was on hold for over an hr last winter storm in the north east.... Like number 30 in the que to talk to someone.

Save yourself the frustration and go someplace else. New hire class last week had people leave after day one, or so I was told.