I am just posting what I found on KING5 our local TV station and don't feel one way or the other about the guy or Allegiant. A lot of people who don't get any satisfaction go get Jesse. He is usually successful but I note this time he apparently could not get Allegiant to refund the ticket price.
If I were him I'd move on with my life. If I were Allegiant I'd try to offer to give him back his late wife's portion.
Caveat emptor is what I always tell my clients. Sometimes heck happens in life.