Originally Posted by
iaflyer
When you buy the Paper Zed tickets you pay right there, via a credit card or cash.
If you don't use them, you just refund them at a Delta ticket counter (since they are issued on DL ticket stock even though the flight is on CyprusAir or whatever).
You MAY be able to buy them in Europe, but I would recommend to buy them stateside for a few reasons: a) not all the ticket agents know how to issue them, so you may have to wait for that agent (usually the station manager or a supervisor) to do it. b) the Delta ticket office at the airport is usually only open for Delta flights, which is only usually in the morning, then they are busy which leads to c) Being told they can't do it now or you have to do a downtown ticket office to do it (happened to my Dad in Dubai).
If you really don't know where you're going to fly from, then buy them over there. But I'd try to make a contact with a station manager when you arrive so you know who to ask for - and don't do it an hour before the flight you want to be on departs. Give yourself time.
Took the agents 25 minutes to do mine in DTW where they spoke great english, thought they knew what they were doing, had other agents to ask and a phone help line. in SEA, took under a minute because the agent knew what to do.
I used a ZED on KLM and Alitalia - worked great, no problems. Just read the Interline sheet for each airline, it explains how to list, what to do, etc.
All good info, also would agree that even in best cases can take agent quite a bit of time to issue ZED's stateside, overseas can be a real challenge.
1. For best results make all requests on the form through deltanet ahead of airport visit. Delta res will make the listing and send you back an email with the record locator for each pair of ZED's. That will make airport visit much smoother as the agent then puts in the locator and swipes your card and the paper tickets pop out with a receipt. That process (from input the form on travelnet till email of locator #) can take from 30 mins to 1.5 days depending on the time of day and busyness of delta res apparently.
2 For unused ZED's, save yourself (and ticket agent) a major time intensive butt-ache by mailing them into Delta to the address given on Travelnet vice showing up at the ticket counter. If you go to the counter, the agent has to input at least 100 #'s for each ticket including the price, tax, and other details before the computer will accept for a refund. Usually they make a simple mistake and the univac will give an error and they have to start all over again. Each time I've mailed them in I've had my refunds within 5 days on the CC'rd that they were paid for with.
3. Cyprus is nice and unique, enjoy!