As far as engaging the HVC...channel your Maynard Finch (Sam Elliott) from "Up in the Air". Seems cheesy but the HVC is so jazzed and the guy next to him is sooo jealous. Nobody else in the company carries the weight than a pilot speaking with a passenger. Even the lady that Anderson gave up his seat for had no idea who he was....and he does 3400 "welcome aboard videos" a day. I still gotta work on Maynard's voice though....