I didn't get that he was an "entitlement" type. I definitely got that he was pizzed off that he didn't get an offer. Personally, while I thought the letter was a bit amusing, it was uncalled for. It doesn't do anything other than possible make him feel better for a little bit. I'll bet that SWA HR probably didn't even read past the first sentence before circle filing it. This whole issue is much ado about nothing. I even agree with shoelu. He didn't break the super secret computer code that would get him hired. An applicant can only do so much, and the rest is left to the witch doctor throwing chicken bones on the floor that makes the decisions. Life goes on, and so should he. I still have my UPS rejection letter... amusing now in retrospect. One door closes, another opens. He'll be fine.