Hey, I'm new here too. I'm just putting 2 & 2 together based on your other posts where you say you never call them and that you refuse to do their job. You said it yourself that you don't call them "ever" and later that you've only ever called them once. So which is it? By your own admission it doesn't sound like their phone is ringing off the hook from your number at 11:00 every day.

I don't know what the answer is. Are other new hires at EWR having this problem? If not, re-examine your approach. Ask your fellow new hires how they do it. Ask to talk to the supervisor at scheduling would be another good place to start. If they can't resolve it move up the food chain. Are you attempting APU online only? Call them at 10:58 and do both. That seems to work for me one way or the other. Again, good luck, my friend.