After many years, I dumped them for insurance. I didn't think that they would pay me if I ever had a claim. You are only as good as your reputation and stories like this don't reflect well upon their reputation.
The fact that you are insuring rental property can be problematic with USAA, too. Go find someone else to write your property and auto insurance.
Should you ever have a claim with USAA, your first phone call should be to a public adjustor for an unbiased evaluation of your claim. Isn't a shame that this is the situation.
I still use some of their banking services.