Originally Posted by
Roadkill
Short answer-- DON'T USE THEM! They are NOT REFUNDABLE. One of the two of them implies it MAY be refundable depending on the fare rules.
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I've refunded several "Fly confirmed for less" tickets. The lowest fare classes aren't refundable (just like paying pax can't get refunded on those classes) but Y and similar classes are fully refundable. Never had an issue.
What class of fare did you purchase and what were the rules for that class? If in fact you purchased a refundable ticket, you should take it up through your CPO. $4K shouldn't just be written off....
BTW, even if not refundable they should be changeable (additional fee).