Originally Posted by
APC225
Here is a Newtonian MBA maxim: you care about your employees, they'll care about your customers. How this gets lost on the way to the top is a mystery.
Graduate business schools spend a tremendous amount of time talking about how to keep employees engaged and loyal. Numerous case studies of companies where employees were treated good and the companies did well, and those where employees were treated badly and the companies did poorly or failed.
I don't think co-worker Jeff went to MBA school.