Originally Posted by
CRM114
For those employees so disaffected that they may not be paying attention, did UAL actually put something out suggesting that we should all be polite and friendly?
A 16:40 video that's part of a mandatory training module. View it or you go non-qual. Pinning wings on a child and giving someone directions to their gate are nice things to do, but going non-qual because you didn't watch it? Why the Feds allow this kind of thing to be required when it waters down appropriate training, who knows.