It also matters to a 121 passenger when the flight diverts to Houston in lieu of Dallas, heads out, sits, returns, and cancels. Especially when it's nearly midnight, many other flights have diverted as well, and 90% of the staff has gone home for the night. No seats from IAH to DFW for two days, no hotels within 50 miles, and 3 rental cars left for hundreds of people (insert John Candy and Steve Martin here). If the pax are treated this way I can only imagine the staff... Fortunately I got one of the three cars