Originally Posted by
iceman49
My son and his family (4) went to the east coast on real Delta tickets, the children caught strep and they were not able to return home on their original date, initially they were told that it was going to cost $200 per person for a change fee plus the difference in the tickets....well over $1000! He travels alot on Delta and attempted one more time to see if they could work something out, when the situation was explained...Delta asked for the hospital, Dr and a phone number; after which the only charge was the difference...approx $60.00 per person. Kudos to the company, very impressive!
Verified sick leave strikes again. This is just another example of "good faith basis".