Originally Posted by
AlaskaBound
Outsourcing is inevitable for the foreseeable future and there's no denying that. The point is that Delta should be careful with whom they outsource. Delta has to see the difference between cheap and inexpensive outsourcing groups. It's about quality of the product.
AB,
I agree with you that that some level of outsourcing is obviously required for the short term but long term - who knows? This industry got by without outsourcing for decades. DAL management then went bonkers with RJ outsourcing. Now the pendulum appears to be swinging back in the other direction.
My original point was that by outsourcing you lose control. DAL outsources based on lowest cost so we have to live with the inevitable bad press. If your point is that we need to be more selective in who we choose to outsource I agree 100%, but the discriminator we appear to have been using so far is cost.
OBTW - I don't really believe in a "foreseeable future."
Scoop