I had homeowner's, auto and umbrella with USAA for many years. I ditched them last year. After reading threads like this one, I decided that I would rather spend a little more money and be assured that my claim would be processed fairly and paid promptly. I have an older home that has hard to replace features. I really began to wonder if USAA would pay up if I ever had a claim. I ended up with Chubb. But, it you are bargain hunting, Chubb won't be your choice. Either way, I am paying too much not to get the claim settled to my satisfaction.

I still do my banking with the bank. I'm really happy with their service.