Originally Posted by
Learflyer
What exactly do you 121 guys (pilots) think is "customer service?" Us Charter guys are trying not to snicker.
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?
Coming from a corporate back ground, I completly agree with you. JB's idea of customer service is far more about team work and treating your co workers like a "customer" than what a corporate pilots customer service experience has been. This is also why corporate pilots tend to do very well in the interview at JB. Just convey your experiences in a humble manor and you will be golden.