UAL's service has been crap for the whole 19 years I have been here. Our only strength is that our competitors were usually just as bad, on average.

CAL had a good product for about 4 out of the last 30 years, not much more to brag about.

Now, we suck together.

I have been waiting for better leadership my whole "career" here. Still waiting. I am glad I didn't hold my breath.... Smisek is just another empty suit in a long line of empty suits.

Drink more, post less.