Originally Posted by
Jughead135
Eh...? I'm sorry to hear how this went for you, and it certainly does sound like you have the "I want to be here" attitude that Frontier is seeking--but you lost me on this point. Which carrier(s) do you suppose don't desire to keep their flying customers happy??
It's not that I think other carriers don't care at all, it's just that customer satisfaction is not high on the priority list. I'm on the front lines everyday at work with a certain express carrier, and I see it and it frustrates the heck out of me. The crews often do what they can, but without the proper tools and culture, it's doomed to failure.