Originally Posted by
El10
Do not confuse capability with content. The problem pilots are experiencing with CCS is due to the fact it was a poor inplementation plan by the company. They failed to program it to account for UPA. The system has not shown any problems handling the size of the company. By the same token the amount of changes addeded to CCS in the last few months has been noticeable. Same goes with Shares. It was a poor cut over and insufficient training of frontline on its use.
Sorry, melt-downs have occurred and continue to occur. It's been well documented in the media and by Jeff himself. Only he choses to blame the frontline employees instead of taking responsibility. Jeff is trying to turn junk into shinola and it's not working.
By the companies own reports we are fighting for 3rd place with SW. A position Jeff is probable comfortable with considering he was competing with SW for 4th before the merger and looks at it like a move up.
The simply fact is the employees are not the cause of the failings of the new United. It's Jeff's performance and implementation of the merger and poor choices at the expense of the employees. I don't know how you can defend him in any way. Do you really think you'll find a following with the frontline employees.