Originally Posted by
tsquare
You do realize that you are in a service industry don't you? While you are right that the term "operational necessity" can not nor should ever be uttered in this industry, your attitude is exactly why legacy airlines are viewed as crap when compared to M R Rats and even SWA. You can choose to be a thug if you want, and follow the contract to the letter, and that's OK. Believe it or not, I will not fault you for that but don't condemn those that choose to treat our passengers with a little more care than what's required in the PWA.
You'll get your money, and you'll get your time off.
T,
It is more complicated than that. Yes we are in a service industry, but we are labor. It is managements job to provide good service and a great management team should be able to provide great service.
Part of what a good or great management team will do includes keeping morale high among the front line personnel. If morale drops because of actions taken by management it should be no surprise to anyone that service will deteriorate in a service industry.
This is one thing we currently have to a much greater degree than our main completion UAL and AMR. Morale at DAL is very high for most of us, hopefully it will remain high, but if management goes into C-2015 and tries to drag it out or feels there is no need to improve Pilot compensation - moral will probably suffer.
As far as the ME carriers go - we will never be able to compete with them because the playing field is not even. They are allowed to discriminate - we are not. I imagine that if we could require our cabin crew to be under 30, smoking hot, and single it might help. But more important than the physical characteristics are the attitudes. Many of these employees come from Nations with very little economic opportunity, these gals feel like they won the lottery when they are hired and they basically did.
Happy workers make it easy to provide good service. Happy, smoking hot workers makes it even easier.
Scoop