Originally Posted by
Oberon
New hire question.
I need to get a van time changed to arrive on time for TOE. I'm on hold with Crew Accommodations; how long does it usually take to talk to an actual person? I waited 15 minute the first time figuring I was lost in the queue. This seems excessive.
That's actually part of your TOE. You're supposed to just take the later van, grab something to eat, walk into the breifing room, say "I call second break" throw the relief pilot a blank chart to fill out and head to the plane.
Actually accomodations can take forever to reach. They usually have one or two people staffing them, so one pilot gets through in 2 seconds while someone that calls right after can wait a while. You could also try the transportation company direct. Some are very flexible and even if they're not, there's often an earlier van already scheduled for another crew you can usually ride on. Improvise, adapt, overcome.