JetBlue hedging program has always lagged behind other carriers. During the 2007 time frame neeleman refused to hedge based on the board believe the 140 barrel price would drop to 40.
When an airline spends 50 million per year on mismanaged IROP's of course they will complain about wages. Add to that a failed 190 engine maint program which cost the airline upwards of 20 million last year.

The hardest idea to wrap my brain around is how does the BOD continue to support a management team who clearly seems over their head.

We can all argue about pricing structures and fees but managements job at its most basic level is running an efficient airline. JetBlue management has been unable to do this since the airlines inception. IROP's happen seasonally and with each one the cost seems to increase. Managements response is always that they will get better while crying to the investors about cost creep.