Originally Posted by Justdoinmyjob

Aren't you a new guy at Delta? You do realize that management expects pilot engagement with the passengers, don't you. Captains are specifically required to make gate house PAs and/or PAs from the front of the cabin and to introduce themselves to each passenger in BE. All pilots are to engage passengers when the opportunity exists and to help all passengers, by answering questions, helping them find their way in the terminals, retrieving strollers, pushing wheelchairs and giving cockpit tours.