That was the two big parts of that infamous memo.

The key takeaways were:

We weren't under any 2 hour long call callback provision. Ever. Never ever. That was 100% pure fantasy and by his own admission it was rare for them to even need it and they set an unofficial policy of 16 hours themselves. He made that part up and it never, ever, would have held up in a grieveance. Slam dunk, called foul and a free throw. Easiest grievance win in history.

The other part was nothing before noon on day one. With our current language, that was the absolute soonest we could have had anything. That memo didn't gift us anything. Their hands were tied and they didn't want to set themselves up for another slam dunk grievance loss.

You're making it sound like he gifted us something along with the fantasy take away. That was not the case. The only part of the imminent grievance we stood a chance of losing was the endless "logic loop" of no reserve being available for anything ever. That would have been tossed, or "interpreted" away, and we would have been left with a 16-19 hour long call and nothing before noon on day one.

That was not just reserve QOL BTW, that was staffing across the board that we gave up settling for the old 12 hour long call and giving back 2 hours on day one, down to FAR mins, and still trying to call it a victory. We paid a lot for the ADG increase, in QOL and in jobs. Hopefully we get most of it back in its implimentation and side effects, but I'm not yet convinced.