Test complete! There were a good number of questions I hadn't seen recently in my study, but with some fast searching I was able to find almost everything. I'll be jumping at the phone every time it rings.
Speaking of which, work doesn't always allow me to jump at the phone every time it rings. Those who've missed calls: do they leave a number and you square it away soon, or do you lose your place in line and wait for another call?
Thanks so much to all who assisted! I feel worn out but elated. I plan to PM everyone who PMed me, but thanks to those who gave info here as well.