Oh you have no idea. LOL. I loved it (sarcastically of course) when I worked in the trailer park in CVG. We got numerous complaint letters forwarded to us from Delta. Apparently customers would write letters of complaint and Delta would see that these were against Comair flights and send them to us. We would read them and find they were appraisals of Comair crews but HORROR Stories against DELTA agents! Of course we would bring that issue up but I don't even know what Delta's response was. Some really caring folks over there. I know it's a pain but the CCLs do, do some good.