Originally Posted by
SevereClear1
Except in the airline industry, where the biggest factor is the cheapest ticket, and the name on the outside of the aircraft only small barely mention the airline it is actually flying for.
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This. A thousand times this. Search cheap on google, and your first dozen results are for cheap airline tickets and cheap hotels. Unfortunately, the airline world appears to be flat to most customers. All they care about is getting from Point A to point B at the lowest rate possible. In an industry where most of your company's income is reliant upon ticket sales and load factor, the airlines struggle to turn a profit unless they can offer the lowest fares to attract the most customers. It's a crappy game and employees often are the least common denominator.