Hello SWA folks! First of all I want to thank you guys/gals for still providing the best hospitality to jumpseaters I have ever experienced. I have been treated better by your gate agents and CS agents than I get treated at my airline.

I've been looking at the latest DOT stats and was surprised to see SWA's on-time performance really drop in the past year. I'm curious as to what's the reason behind this as I'm sure you guys are still the fastest at turning planes out there - so I'm wondering what has changed from the previous years? Is it the passengers that take longer to get settled and ready, or just the schedule which is too tight?