Given that the company makes money off of a seat which would have otherwise generated zero revenue, and given that they are hellbent to maximize ancillary revenue everywhere else, and given that they are getting their clocks cleaned by DAL and likely will soon by AAL, I would think that a sure bet for additional success would be to ensure the that worker bees are happy. Happy employees tend to ensure happy customers. Yet, in this instance where point zero three percent of us are losers they're going to whack us all. Even though they made money off those losers.

Instead, they board new hire low level managers in front of 25 year front line employees and treat our benefits and contract like so much chaff whenever possible. Anyone been denied a meal expense lately? Control must be absolute! Que Dr Strangelove..."Mein Fuhrer!"

They seem know the cost of everything and the value of nothing. Not sure who coined that phrase, but it seems apropos.

Bewildered and disappointed. Again.