This is forward moving on part of the company. While our iPad and technology integration has been below average, this is good for them. We were the hardest group to get a lot of technology to replace our traditional systems while also being the test group. The company is really trying to invest into the product and make the tools available because they are starting to realize that we are part of the product we sell. Not defending Jeff here, but his lame IT with wings comment was based on all the "planned" IT changes that are,where and bent planned for the customers, employees and company. He just can't communicate like a leader but there was/is excitement with all that was being pitched from IT to the new planned United. Of course their 3 year plan will be the 5 year plan.