Clearly, RA is not even attempting to honor the contract. Apparently he's made a business calculation to ignore it. But wait! Don't we have some guidelines for ethical behavior? Didn't RA commission them?
I guess the "Rules of the Road" are a one-way street, only to be invoked when they help management. Kinda like "constructive engagement."
"Rules of the Road" by Richard Anderson:
Our core values:
Always tell the truth - Honesty
Always keep your deals - Integrity
Don’t hurt anyone - Respect
Try harder than all our competitors—never give up - Perseverance
Care for our customers, our community and each other - Servant leadership
It's all here (available to the public):
http://www.delta.com/content/dam/del...f-the-road.pdf