Not sure why anyone expected anything different. This is what happens when United selects the lowest bidder. They are having such a hard time staffing it, that United had to put a link on its own careers page to try and trick people into working for Simplicity. Shameful. There are going to be some changes made I guess that they think will 'fix' some of the problems, but we all know it wont.

The sad part is that Simplicity which is owned by Menzies, does a lot of ground handling for Alaska, and they seem to do a good job. This has to be lack of oversight/direction from United on setting forth expectations. We all know that United cares next to nothing about customer service, so this will continue to be a problem.


The following information has been communicated to XXXXXXXX from the
Regional Manager Operations Support for Simplicity USA:
In an effort to provide stability and safety to the Simplicity commissary
department, the following changes will take place:
 Leadership changes – Sharon Silaghy will become the interim
department manager for commissary. She is currently the duty
manager for the Simplicity commissary department
 Staff with English language deficiencies will be exchanged with staff
that communicates accordingly using the English language
 Additional staff has been moved from the ramp department to
commissary to ensure better coverage
o Simplicity will ensure our roster provides for adequate staff on both
AM and PM shifts
o Additional leadership will be added to the commissary department
(coordinators/leads)
 To ensure all staff is aware of their assignments and are kept accountable,
there will be improvement and coordination of daily pre/post briefings with
the commissary team