Originally Posted by
RonnyK320
When we, as pilots (and even flight attendants) see something like this, it's our duty to email our direct supervisor and explain what happened. This way Rich or Ryan or whoever will forward it to the correct person, and the problem "may" get fixed. If we do nothing, we may see our careers go down the toilet. That's my biggest fear about this place. We can only upset so many passengers before no one will take a chance on us.
I am glad you still have a good attitude. But good luck with e-mailing the CP. Dancaster has not answered my past 3-4 e-mails and has not returned my last 3 phone calls. I actually deleted his contact info last April. That was the last time I left a voice mail on his phone. Ryan answers most the time but not always. I think my average success rate to get a call back at this company is around 20% and I better CC the whole MEC.
Edit: interestingly crews scheduling returned my last two attempts fairly promptly. I asked them about an inbound flight and booking info for DH.