I was at DTW last night, didn't seem to be any difference at all. I'm not really sure how much this switch to a private contractor will matter. Not to offend anyone, but gate agents are rarely "career" workers, sure there are some that are there a long time, but I see it as more of a transitory type job, am I wrong?

I believe most of the CSAs will just move over to the private contractors, probably with a little higher pay, maybe a little less benefit.

The thing that bothers me, for an airline that is intent on growth, I would think they would want to grow more than just aircraft and pilots, but the infrastructure as well.