What I'm about to say will probably **** some people off but here it goes

We deserve our shi**y reputation. I know many people don't give a rats ass about cleaning planes, and shi**y customer relations at the ticket counter and gate "as long as the check's clear" but IT MATTERS. It will eventually affect profits. We have an underlying cultural problem at this company. It's the reason we have a**holes wearing black and gold and about the hundred other variations of the uniform. Why shoes are unshined, uniforms are not fitted, shirts are not ironed and some don't even bother to shave. Many just don't care about being classy or about the customer experience at all. It's the f yu get mine mentality.

Until we as a group are ready to own it and take responsibility for it, our reputation will not change and the second question after "who do you fly for?" will continue to be "don't you want to work somewhere else like ------?"

It starts with giving a sh*t. Company needs to clean the g damn fkng airplanes, especially the lavs. Smile at customers. Be helpful. Be courteous to hotel folks. Demand excellence. Customers should go away feeling good not like they just got f'd over and disrespected. No more excuses