Originally Posted by
Gunga Galunga
I'm curious what the general consensus is with the emergence of your basic fare. Obviously the intention is to better compete with our customers but realistically does this create another layer of service that will confuse and upset your passengers? Delta is a premium airline and even with being upfront about the sole business model and a la carte service, many still don't understand it. Will the basic seats have any designation in the cabin or will it just be the last X number of rows?
The way I understand it, basic seats will not have any seat assignment until the day of travel. So essentially, they will be all the leftover middle seats nobody else wants.