Originally Posted by
inline five
Today in CLT I witnessed 4 passengers run to the gate at 8:13 pm for an 8:20. Agent refused to board them citing that the flight was closed, and closed the door and walked down. They had been at special services getting rebooked. Next flight (last flight out) was oversold, no chance for them. They blew an entire day traveling and still ended up stuck because of the "new" goal of closing the door at D-10.
Is this really the training our gate agents are getting? Close the door 10 early instead of filling empty seats? Especially during IROPs when flights are limited? Doesn't make sense.