The subcontractor involved was Delta Global Services. The station is Columbia S.C. Where Delta Airlines paid bonus monies to station people of many ranks, but leveraged rewards toward managers. DGS also provides servicing for other airlines that serve KCAE, where time and record keeping practices are also in question. The who and where question is not really as valid, as the fact that DOT stats have been manipulated and may not be reliable if a consumer uses the stats as a guide for purchasing. I am suggesting that not many do, although airlines have historically presented stats in their advertising campaigns.