Originally Posted by
Xray678
I have to disagree with you. Delta is at or near the top in pretty much every category these days. You don't get performance like that if you don't measure everything, figure out where the problems are, and try to fix them.
That said, there is a time and place for the captain to use common sense.
I wonder if the HVC/Commuters/non-revs left at the gate metric is being measured? QOL can certainly be hit with these small changes and emphasis to close the door.
Had a gate agent push a plane early with two seats available (we were there well ahead of time and he was aware of us) AND he was surprised that I was upset about it.